Ticket-Office-FAQ-741x220

Ticket Office FAQs

Print
Press Enter to show all options, press Tab go to next option


  • View Seating ChartPhone: (309) 434-2777
  • Toll-free: (866) 686-9541
  • Fax: (309) 434-2778

Address (for walk up sales):

Southeast corner of BCPA
600 N. East St.
Bloomington, Illinois

Ticket Office Hours:

Monday-Friday 10 AM - 6 PM Open 10 AM - opening curtain on performance days until middle of show OR end of intermission
Saturday and Sunday  Closed Open 2 hours before opening curtain on performance days until middle of show OR end of intermission

 

General Information

Q: Will my tickets I order over the telephone or online be mailed to me?
A: Tickets ordered over the telephone or online will be mailed within the next business day after of purchase. Ticket orders placed within 15 days of the performance will be held at Will Call located in the Ticket Office.

Q: Can I exchange my tickets?
A: Individual ticket buyers may exchange previously purchased tickets for a $5 fee per order. The original tickets must be received by the Ticket Office (by mail or in person) at least 24 hours prior to the performance. You may also fax a photocopy of your torn tickets to (309) 434-2778. Lost or misplaced tickets cannot be exchanged. The value of the tickets may be applied to another BCPA performance within the current season. You may designate any unused credits as a tax-deductible contribution to the BCPA.

Q: How do I pick my tickets up that are being held at Will Call?
A: All ticket orders received fewer than 15 days before the performance will be held at Will Call located in the Ticket Office. Please arrive 30-45 minutes prior to the published start time of the performance. Picture ID is required and tickets will only be released to the patron who ordered the tickets (unless prior notice is given to the Ticket Office of your designee.)

Q: What do I do if I have lost or misplaced my tickets?
A: If you can't find your tickets, call the Ticket Office at (309) 434-2777 to have duplicate tickets waiting for you at Will Call. Duplicate tickets will not be mailed. Picture ID is required at pick up and tickets will only be released to the patron who ordered the tickets (unless prior notice is given to the Ticket Office of your designee.)

Q: Can I purchase gift certificates for the BCPA? 
Yes! Give the gift of the arts to your friends and family with a gift certificate to the Bloomington Center for the Performing Arts. BCPA gift certificates are the perfect gift for any occasion and are available in any denomination. Purchase gift certificates in person at the ticket office during normal business hours.

Q: Can I receive a refund for my ticket(s)?
A: Due to the nature of the performing arts, programs and artists are subject to change. Refunds are given only in the case of an event cancellation or date change. Handling fees are not refundable. All refunds must be transacted no later than 48 hours prior to the rescheduled performance date.

Purchases on a credit card will be refunded to the original card when refund is requested by patron. Purchases that were made by cash or check must be handled by the City and could require a couple of weeks to process. Once a request is made for a cash or check transaction refund, the City of Bloomington will mail a check to the purchaser once the refund is processed.

Q: What happens if my check is returned?
A: Checks returned for insufficient funds will have a $30 service fee.

Q: If I cannot use my ticket can I donate it to the BCPA?
A: If you are unable to attend a performance, you may return your ticket(s) up to 24 hours prior to the performance for a tax-deductible contribution to the BCPA. Tickets that are returned after that time or after the performance ends are not eligible for exchanges or donation.

Q: What other fees and taxes will I pay when I purchase a ticket?
A: All ticket prices include a $1.00 building restoration fee and the City of Bloomington Amusement Tax. All internet tickets include a $4.00 per ticket convenience fee and a $1.00 per ticket building restoration fee. If you call the ticket office there is a $5.00 order fee. If you come to the ticket office and buy tickets at the window, there are no order fees.

Q: What happens if I am late to a performance?
A: The BCPA reserves the right to hold late seating based on the artist’s preference or until it is determined that late seating will be the least disruptive to the artists and our audiences.

Q: Do young children require a ticket?
A: All patrons, regardless of age, must have a ticket for entry. We cannot allow small children or infants entry without a ticket. Our ticket office staff will be happy to answer any questions you may have regarding child-appropriate performances.

 

Ways to Save

Q: Does the BCPA offer ticket discounts?
A: Yes! Experience even more of the programming that interests you with our 4Shows+ discount on selected shows. You can order as few as one ticket or as many tickets as you like for each show--just be sure to order FOUR or more SHOWS to take advantage of our 4Shows+ subscription discount. Once the initial FOUR shows are ordered, come back anytime throughout the current season and utilize the 4Shows+ discount for each subsequent show (where applicable).*

* 4Shows+ discounts cannot by applied to previously purchased tickets. 4Shows+ Discount prices do not apply until tickets have been purchased to at least four BCPA shows. If total purchases to BCPA events exceeds four shows over the course of a season, the 4Shows+ discount will apply only to purchases made above the four show threshold. No refunds are available if 4Shows+ discount is NOT selected at time of original online purchase.

* 4Shows+  savings apply only to non-discounted ticket prices. Seniors should also select 4Shows+ prices when ordering tickets to four or more events. 4Shows+ discounts do not apply to every event, but every BCPA event counts toward the four-show threshold.

Other discounts such as Youth, Student, Military or Group Discounts may apply. Contact the Ticket Office for more information.

 

Payment Options

Q: What are my payment options when making a purchase?
A: MasterCard, Visa, Discover, American Express, Cash, Checks, BCPA Gift Certificates

 

Patron Assistance Services

Q: How can I request patron assistance services?
A: The BCPA is committed to making its performances accessible to our entire community. For more information on services please visit our Patron Assistance Services section of the website. Should any of our patrons have special requests for accessibility not addressed in this section, please contact our Ticket Office at (309) 434-2777. We will do our best to accommodate your needs.